Hi, Happy New Year. Do you facilitate credit card payments from clients ? Thanks
Sure, credit/debit cards and paypal.
How do I set that up? And do I need a card processing account?
Hi Pete, please ignore my last question. May I speak with someone about it please. I need to make sure this is easy to see who has paid and who has not paid etc. Thanks.
We don't offer phone support we're not setup for it, but you can ask as many questions as you like here.
If you have a paypal account you can just add that into Bullet and we handle everything else.
If you don't then you can setup a stripe account to accept credit/debit cards, that only takes a couple of minutes.
ok.....I will be using Stripe. 1. Can I see within bullet who has and has not paid via credit card. 2.Is there a way to auto repeat billing? 3. We will be invoicing in USD and EUR. Any issues with that? 4. Can I create a new template for USD credit cards and a 2nd one for EUR? I already have this app. 5. Can you point me to a video on your site, ( I looked and could not find anything.)
Cool - We work with Stripe.
1. Can I see within bullet who has and has not paid via credit card.
Well you create an invoice in Bullet and it gets marked as paid, if it's paid by paypal/stripe then it gets automatically marked as paid.
You'll see who paid by CC in Stripe's dashboard, but the invoice will be marked as paid, bill for your stripe fees created and all your accounts updated, VAT etc.
2.Is there a way to auto repeat billing?
Yep, you can set-up recurring invoices in advanced invoicing
3. We will be invoicing in USD and EUR. Any issues with that?
Nope, we're a full multi-currency accounting product right down to the bank account. You set your home currency say EURO, but you can have any currency bank account.
We handle all the bankend tax stuff, so if you make an FX gain etc we handle all the tax and accounting for that.
4. Can I create a new template for USD credit cards and a 2nd one for EUR?
You don't need to, the credit card network is universal. Unless I'm missing something.
5. Can you point me to a video on your site, ( I looked and could not find anything.)
We stopped making them because nobody watched them :( and the product was updating so fast they were always out of date. So we decided to focus on instant support instead.
You can signup for free and try it out with no obligation. That's probably the best test!
Thanks Pete....just to clarify I already use both USD and EUR plus template invoices in Bullet. We have a USD and a EUR account. I know how that works. In that context could you clarify as follows:
My questions 1: In order to confirm who has paid and not paid via CC, I need to complete a manula reconciliation between a Bullet report and Stripe. Correct?
Nope, if they're paid via credit card through a Bullet invoice we'll mark the invoice as paid.
If they're not then you will. We can't see what's happening in stripe outside of our integrated with stripe via our invoices.
Are you a product business or services business?
Pete, not sure I understand....we are a software business. All invoices will be sent via Bullet. I understand as follows: invoice gets sent with Stripe link; invoice marked as paid in Bullet once the invoice is sent....
but what is the customer does not click on the stripe link to make their 1st monthly payment or does not sign up for autobilling in Stripe for subsequent months?
Here is a gif https://www.bullethq.com/community/question/invoice-stripe-collect-online-payments-invoicing-templates/ of stripe payments working, the software might have changed a bit but you'll get the idea.
This is how it works.
You send an invoice once or every month to customer A.
For each invoice customer A will have to open the invoice and pay via CC/DC/PPal.
Bullet will then mark that invoice as paid, or not paid depending.
That's all we do.
It sounds like you're talking about a billing engine. We're not a billing engine, so if they don't pay the first months invoice then you'll have to manually check that which you can do in Bullet.
We don't use Bullet to bill people. We have a billing engine setup that uses stripe to automatically debit their cards, then we send them an invoice post transaction.
Stripe transfers x every couple of days and we just create an invoice for x when it comes in to reconcile that. That invoice is just created as 'Online Customer'.
If people have a question about billing we use Stripes Dashboard, and the our own billing engine (ie the receipts that are kept in your account details page https://accounts-app.bullethq.com/users/login.page;jsessionid=1nf0s00bpfyvvhrrd8ie1mnh6
Does that make sense, am I answering your question?
Sorry Pete, no i am more confused now.
What's your number.
Good talking to you.
So just to recap:
You use Bullet for your accounts.
You use Bullet to send individual recurring invoices.
You use Stripe to connect to the credit card services operator
Bullet has built its own billing engine
that billing engine manages the subscriptions.
that billing engine tells stripe what and who to charge.
Bullet does this.
We use a billing engine to charge the customer.
We use Stripe to debit the cards
Stripe then transfers money to our bank account say 500 euro every 3 days.
We run a bank rec and import our bank transactions, that imports say 40 Stripe transfers
We let bullet say "can't find an invoice for 500 would you like to create one',
We just have a client in Bullet called Web Customers and create an invoice every 3 days for that customer.
Here is an art I found on billing engines comparison this are all the basic ones.
Here is some info on Stripe Recurring billing engine, so maybe you can just use this if your billing is simple.
Hope that helps
Hi Pete, Also it was good talking with you. I just realised we are connected on LinkedIn. FYI: I called Freshbooks. It is not a billing engine. Like Bullet, it has the concept of a recurring invoice. The only difference (in this context) is that Freshbooks retains the credit card details so that the customer does not have to re-enter the card details. Thanks for your help. And good luck in the USA.
Thanks for the update. Auto billing is a dangerous thing, that's why we turned it off, same with auto marking stuff as paid.
Because we do your tax if something gets bill etc in a VAT period and you don't realise till the next VAT period making those changes to your VAT return is a pain.
You too. If I can help in any way let me know. Pete
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