Hi guys – the last three invoices have 18 employees? how has this happened – we dont have any employee at the moment…
Let me have a look John.
So I had a look at your payroll.
You have 26 employees in the system.
You have 18 active employees in the system.
You have 8 terminated employees in the system.
We don't charge you for terminated employees only active ones. If you want to reduce your payroll costs terminate the employee's and it will reduce for the next billing cycle.
No too long ago Payroll and a Full accounting product would cost you 4k :)
Hope that helps John.
Peter - To be honest that doesn't help at all. You can see that none of these employees are getting payslips or any type of pay, so because I didnt deactivate them your are charging me over €200 - I would not have an issue with this if it was being used to generate payslips etc? There was only one payslip generated in all this time. This an oversight on my behalf - are you going to penalise me for it?
Employees are used for all aspects of accounting outside of Payroll, like expenses, mileage etc.
We don't charge for terminated employees, we don't hide billing and we have absolutely no idea if the employee is active or not until you tell us.
They could be a director not claiming a salary but have a directors loan, they could be paid quarterly. There are lots of different scenarios.
When the employee is terminated we don't charge payroll.
I understand your points, but when I turned on the app I didn't know all the employees were active - I am having trouble trying to terminate them now... So far I am disappointed in your response, considering I have been using this software for three business and recommending it to others. I will be terminating this account as soon as I can.
Sorry you feel that way. What responce would you have liked?
If you can consider my point of view, you could see that by activating the app I did not realise that it would be for all the employees who were active - I thought it was per active employee. I understand now that you have explained it, but the fact is I have been invoiced for 77 X 3( and probably another one?). I would like to see a bit of understanding of how this happened and you offering to reduce the invoices. The functionality of the app was not used.
Again I'm sorry you feel like this. Lets look at the facts.
The homepage lists a big slider explaining the pricing.
You've received 3 invoices clearly showing you what you've been billed for.
You've received 3 bank statements clearly showing you what you've been billed for.
An active employee is an active employee whether it's "for all the employees who were active... or per active employee", it's the same thing.
I've explained that the system sees an active employee it classes it as active, I also explained some scenarios. Active is active. Terminated is terminated.
We don't charge per payslip, we charge monthly.
I've also shown you understanding by answering your questions and helping you for the past 2 hours in a polite and informative manner.
I also explained to you how to reduce the invoices, terminate the employees you're not using .
So we showed you the pricing, we sent you invoices, we explained what happened, we explained how to resolve it.
Bullet provides a full accounting product for free. We make it very clear what we bill for. We even offer free instant support should there be any issues. I think we'd done a good job.
Again I'm sorry you feel like that but I can't see how it's any of Bullets fault.
Thanks again John. Pete
I accept the fault is mine - I didn't understand exactly how the billing was calculated. I was asking for a bit of understanding from your side on how this happened and if you can reduce the invoices. I appreciate all the support from you guys and all the answers to questions at all hours, but I am not happy with this as a customer and I am giving you the opportunity to resolve it before I leave. Thanks
I've explained how to reduce the invoices, just terminate the employee's you're not using.
That will reduce your billing.
I am getting the attached message when trying to terminate an employee
I cant seem to terminate any of the employee's.
If you look at the red message up the top, you need to add tax details so we can generate a P45 for their next employer.
If you don't have their tax details and just want to terminate them you can just use the defaults supplied in the tool tips.
Hi Pete, I got them all terminated now, thanks for your help.Cheers
Cool - thanks John. If you've any other questions just ping me here.
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